Getting started
Learn what the platform does, activate your account, and understand what happens next.
EVM AI Visibility Help Center
How can we help?
Clear guidance for understanding your evidence, strengthening trusted knowledge, improving your website, and getting the most from your managed AI visibility program.
Explore by topic
Guidance for every part of the program.
Choose a category, then follow focused articles written around the questions clients and agency partners actually need answered.
Understanding AI visibility
Interpret mentions, citations, recommendations, competitors, prompts, and changing AI answers responsibly.
Knowledge & readiness
Build a reliable, source-backed understanding of the business while keeping people in control.
Improving your website
See how EVM turns visibility evidence and trusted knowledge into responsible, practical website improvements.
Website connection & AI delivery
Understand the WordPress connector, verified crawlers, content snapshots, caching, and fail-safe delivery.
Dashboards & reports
Read site health, activity, visibility evidence, scheduled reports, and agency portfolio reporting.
Accounts, teams & access
Manage roles, invitations, organization membership, site restrictions, passwords, and agency relationships.
Troubleshooting
Resolve common access, onboarding, content, monitoring, reporting, and connector problems.
Privacy, security & responsible use
Learn how EVM treats source content, access, credentials, crawler verification, and AI-generated proposals.
Billing, trials & service
Understand trials, managed-service coverage, pricing paths, adding sites, and billing assistance.
Glossary
Plain-language definitions for the terms used throughout EVM AI Visibility.
Popular guidance
Good places to begin.
Getting started
Welcome to EVM AI Visibility
A practical introduction to the platform and the evidence it brings together.
Getting started
What happens during managed site setup
A plain-language view of connection, analysis, review, and baseline monitoring.
Understanding AI visibility
What “AI visibility” means
Understand the signals EVM observes and the limits of those observations.
Understanding AI visibility
Turn visibility evidence into practical improvements
Move from an answer observation to a defensible next step.
Knowledge & readiness
What a Knowledge Profile is
See how approved facts, FAQs, sources, and gaps form a reusable knowledge foundation.
Improving your website
How EVM turns platform evidence into website improvements
Follow the feedback loop from AI observations to a clearer, more authoritative source website.
Improving your website
What EVM will not do
The safeguards that keep improvement work accurate and responsible.
Website connection & AI delivery
How the WordPress connector works
A high-level view of secure, server-to-server AI delivery.
Dashboards & reports
Understand the site overview
Read the program snapshot without mistaking status for outcome.
Accounts, teams & access
Account roles and permissions
Understand why two people may see different controls.
Troubleshooting
I can’t sign in, accept an invitation, or see a site
A combined checklist for the most common account-access problems.
Troubleshooting
When and how to contact support
Send enough context for a faster, safer investigation.
Privacy, security & responsible use
What information the platform uses
A practical overview of account, website, crawler, knowledge, and reporting data.
Billing, trials & service
Direct-client and agency service paths
Choose the arrangement that matches one managed site or a client portfolio.
Glossary
AI visibility terms
Definitions for observations, prompts, mentions, citations, recommendations, and competitors.
Still need help?
We manage the complexity with you.
Tell us which account, site, page, or result you are working with. Please never send passwords, API keys, or connector secrets.
Email support@evm.io